poker dewa Casino & Sportsbook Terms

When you create an account on poker dewa, you enter into an agreement with us to use our platform according to the terms set out below. These terms govern your rights and responsibilities as an account holder, how we process your deposits and withdrawals, and how disputes are resolved between you and our platform.

Our services are available only where local law permits. Users are responsible for verifying that access to and use of poker dewa comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited. By creating an account, you confirm that you understand and accept these conditions.

Account creation and eligibility on poker dewa

To open an account on poker dewa, you must provide accurate information including your full name, date of birth, email address, and phone number. We verify this information against government records and payment provider databases. You confirm that all information you provide is true and that you are authorized to create an account in your jurisdiction.

Your poker dewa account is personal and non-transferable. You may not share your login credentials or allow others to use your account. You are responsible for all activity that occurs under your account, including all deposits, withdrawals, and game selections. If you suspect unauthorized access, contact our support team immediately.

Our poker dewa deposit and withdrawal policy

We accept deposits through nine payment methods: DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet for e-wallets; mobile banking, local payment, online payment, and e-wallet for bank transfers via virtual accounts. Deposits are processed according to each payment provider's standard timeline. E-wallet deposits typically settle within seconds to one minute. Bank transfers clear within one to two business hours during banking hours. Deposits made after 5 p.m. on Friday, or during holidays like Idul Adha or Imlek, may not settle until the next business day.

1

Deposit must match your account holder nameRule

Deposits must originate from a payment account registered to the same person whose name appears on your poker dewa account.
2

Withdrawals return to your original payment methodRule

We do not send funds to new or external payment accounts. Withdrawal destinations must match a method you previously used to deposit.
3

First withdrawal requires identity verificationRule

We verify your ID, take a selfie, and confirm your phone number before processing your first withdrawal. This is a one-time step.
4

No withdrawal fees charged by poker dewaRule

We do not charge fees for withdrawals. Fees imposed by your payment provider are their responsibility, not ours.

Verification delays: If you withdraw on a holiday like Nyepi or Idul Fitri, or outside normal banking hours, processing may be delayed until the next business day. This delay is not poker dewa's responsibility; it reflects your payment provider's schedule.

Bonus offers and poker dewa promotion conditions

We occasionally offer bonus promotions to new or returning account holders. Any bonus we provide comes with specific terms—for example, a bonus may require you to complete a certain number of game selections before you can withdraw it, or it may apply only to certain game categories like slots or live-dealer tables. We publish the full terms of each bonus offer at the time of promotion. By accepting a bonus, you agree to comply with all associated conditions.

Bonuses are not guaranteed. We reserve the right to cancel, modify, or suspend any promotion at any time. If we detect fraudulent activity or terms violations related to a bonus, we may forfeit the bonus and any winnings derived from it.

Account suspension and termination on poker dewa

We reserve the right to suspend or terminate your poker dewa account if you violate these terms, engage in fraudulent activity, or breach our platform's rules. Violations include but are not limited to: using someone else's identity, attempting to manipulate game outcomes, or depositing funds from an unauthorized source.

If we suspend your account, you will receive a notice explaining the reason. You may request an appeal through our support team. If your account is terminated permanently, we will return your remaining balance to your registered payment method within a reasonable timeframe, subject to our verification procedures.

Dispute resolution under poker dewa terms

If you dispute a transaction, game outcome, or our service, contact our support team first. We will investigate and respond within five business days. If you remain unsatisfied, we have a formal complaints process detailed in our Legal NoticeThis process outlines how you can escalate disputes and what compensation or remedies we may offer.

For disputes involving payments or chargebacks, your payment provider may also have their own dispute resolution process. We cooperate with payment providers and relevant authorities to resolve disputes fairly and transparently.

Dispute timeframe: Contact us within thirty days of the transaction or event you wish to dispute. Claims older than thirty days are harder to investigate and may be rejected.
Required information: Provide your account details, transaction date, and a clear description of the issue. Screenshots or transaction IDs help us investigate faster.
Appeal process: If you disagree with our initial response, you can request a second review from our compliance team. This may take an additional five to ten business days.

Jurisdiction notice and service availability on poker dewa

Our services are available only where local law permits. We do not offer poker dewa in jurisdictions where online gaming or sportsbook services are prohibited by law. Users across Indonesia—including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta—may access our platform where permitted. However, users bear sole responsibility for verifying that their access is lawful in their own location.

We do not provide legal advice. If you are uncertain about the legality of accessing poker dewa in your jurisdiction, we recommend consulting a local attorney or reviewing your jurisdiction's gaming regulations.

Your data and privacy on poker dewa

We collect and store your personal information—name, date of birth, email, phone, ID details—to verify your identity, process payments, and comply with law. Your data is encrypted at rest and in transit. We do not sell your information to third parties. We share data only where required by law or where necessary to process your payments and withdrawals.

You can request a copy of your data or ask us to delete it by contacting our support team. Deletion requests may take time if we have legal retention obligations. For full details on data handling, see our Privacy Policy

Our limitations on poker dewa liability

We provide poker dewa as-is. While we maintain security practices and work to ensure our platform is reliable, we do not guarantee uninterrupted service or that all games will be available at all times. Technical failures, maintenance windows, and payment provider outages may occur. We are not liable for losses you incur during these events.

We are not responsible for losses arising from your own actions—such as sharing your password, depositing funds you cannot afford to lose, or violating our terms. Our liability for any single incident is limited to the amount you deposited within the thirty days preceding that incident.

Final terms and amendments to poker dewa conditions

We may amend these terms at any time. Changes take effect immediately upon posting to our Terms page. Continued use of poker dewa after posting an amendment constitutes your acceptance of the new terms. If you do not accept an amendment, you may close your account and request a withdrawal of your remaining balance.

These terms, together with our Privacy Policy and Legal Noticeform the complete agreement between you and poker dewa. If any provision of these terms is found to be unenforceable, the remaining provisions remain in effect. Your use of our platform is governed by these terms and the laws of the jurisdiction in which you reside, provided that jurisdiction permits online gaming services.